Need help?
Frequently Asked Questions
Visit the Store
Yes! Our online store is an extension of our much loved bricks and mortar store in Rushworth. You’ll find even more to discover when you visit us in person.
You’ll find us at 29 High St, Rushworth VIC 3612, in the heart of Rushworth in regional Victoria. If you’re passing through the area, we’d love you to stop in and say hello.
Shipping & Delivery
We pack orders from our store in regional Victoria and aim to get them on their way as quickly as possible. Delivery times vary depending on your location, and regional or remote deliveries may take a little longer.
Once your order has been dispatched, you’ll receive tracking details where available.
Yes. We ship orders across Australia using Australia Post. We offer $12 flat-rate shipping, with free shipping on orders over $150.
Currently, we do not ship to:
- Christmas Island
- Cocos (Keeling) Islands
- Norfolk Island
- Lord Howe Island
- Macquarie Island
Returns & Exchanges
Yes. Eligible items can be returned within 14 days of receiving your order, provided they meet the conditions in our Returns & Refunds Policy.
Please email hello@rushworthgeneralstore.com.au as soon as possible with your order details and, where helpful, a photo of the problem. We’ll help you sort it out.
Shopping & Products
Yes. Rushworth General Store gift cards are available in a range of values, so your recipient can choose something they love.
We love supporting Australian makers and Australian-owned brands and you'll find plenty throughout the store. We also carefully select products from further afield when we think they're a great fit for Rushworth General Store.
Of course. If you'd like more information about a product, give us a call on 0448 842 881 or email hello@rushworthgeneralstore.com.au. Our team is always happy to help.