Refund policy
We hope you love your Rushworth General Store purchase. If something isn't quite right, we're here to help.
Change of mind
Changed your mind? That's okay.
Eligible items can be returned within 14 days of receiving your order for a refund or exchange.
For a change-of-mind return, the item must be:
- Unused and in its original condition
- In its original packaging with tags attached, where applicable
- Accompanied by proof of purchase
Return postage for change-of-mind returns is the responsibility of the customer. Original shipping costs are not refundable.
Please contact us at hello@rushworthgeneralstore.com.aubefore returning your item.
Items that can't be returned for change of mind
For hygiene, safety or practical reasons, we don't accept change-of-mind returns on:
- Personal care, beauty or hygiene products that have been opened or used
- Food or perishable goods
- Personalised or custom-made items
- Gift cards
- Items marked as final sale
This does not affect your rights if an item is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, incorrect or isn't as described, please contact us as soon as possible at hello@rushworthgeneralstore.com.auwith your order details and, where helpful, photos of the issue.
Your purchase is protected by the consumer guarantees under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
If an item is confirmed to be faulty, we will reimburse reasonable return postage costs where required under Australian Consumer Law.
Sale items
Sale items can be returned if they meet our normal change-of-mind return conditions, unless they are clearly marked as final sale.
Your rights under Australian Consumer Law continue to apply to sale and final-sale items if there is a problem with the product.
How to make a return
Before sending anything back, please contact us so we can help with the next steps.
Rushworth General Store
29 High St
Rushworth VIC 3612
Email:hello@rushworthgeneralstore.com.au
Phone:0448 842 881
Please don't send returns without contacting us first.
Refunds
Once we receive and inspect your return, we'll let you know whether it has been approved.
Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Australian Consumer Law
Our Returns & Refunds Policy is in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.
Last updated: October 2026